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PRIVACY POLICY

Last Updated: [11/01/1025]

At Legacy Royal Hotels, your privacy is our priority. We are committed to protecting the personal information you share with us and to ensuring your stay and online experience with us are safe, transparent, and secure. This Privacy Policy explains how we collect, use, store, and protect your personal data in connection with our services, website, and communication channels.

1. Information We Collect

We collect personal information necessary to provide you with quality service and to enhance your experience with us. The information we may collect includes:

a. Personal Information

  • Full name, gender, and date of birth

  • Contact details (phone number, email address, home address)

  • Identification documents (passport, ID card, etc.)

  • Payment information (credit/debit card details, billing address)

  • Booking and stay history

b. Non-Personal Information

  • Browser type, IP address, and device information (when using our website)

  • Cookies and browsing preferences

  • Feedback and survey responses

2. How We Use Your Information

Legacy Royal Hotels uses your information to deliver personalized and efficient services, including:

  • Processing bookings, reservations, and payments

  • Communicating confirmations, updates, and special offers

  • Providing customer service and support

  • Improving our services, facilities, and website functionality

  • Ensuring security, fraud prevention, and compliance with legal requirements

  • Conducting guest satisfaction surveys and marketing communications (only with your consent)

3. Sharing of Information

We respect your confidentiality and do not sell or rent your personal information to third parties. However, we may share data with:

  • Service Providers: Trusted partners (e.g., payment processors, IT providers, travel platforms) who assist us in service delivery.

  • Legal Authorities: When required by law or for the protection of our guests, staff, and property.

All third parties handling your data on our behalf are required to maintain strict confidentiality and comply with data protection standards.